Melanie Miller Durham, ANP

Patients appreciate

Melanie Durham, ANP, receives overwhelmingly positive feedback from patients who consistently praise her professionalism, knowledge, and communication skills. Patients frequently highlight that she takes time to thoroughly answer all questions and explain medical information in clear, understandable terms without making them feel rushed. Her listening skills are repeatedly commended, with many noting she pays careful attention to their concerns and makes them feel heard and respected. Reviewers describe her as kind, compassionate, caring, and personable, with several mentioning her pleasant personality and ability to put patients at ease. Her efficiency and punctuality are also appreciated, with patients noting she is often on time or even early for appointments. Many patients express strong confidence in her clinical abilities and judgment, with healthcare professionals among her patients specifically recommending her to friends and family.

Patients also share

A small number of reviews identify areas for potential improvement. One patient wished Melanie had shown more empathy when discussing the need for a pacemaker, feeling the news required a more compassionate approach for someone unfamiliar with the procedure. Another patient noted that while professional, Melanie sometimes seemed rushed, which appears to be a practice-wide characteristic rather than specific to her. One review mentioned difficulty understanding instructions for using a heart monitor and wished for more hands-on assistance with the device setup. Additionally, one patient suggested that Melanie speaks quickly and recommended she slow down slightly, as older patients may need more time to process medical information even when they can hear clearly.