Roberto Baylon Dela Cruz, MD
Family Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Mon, 3/16
- 1:45 PM
Mon, 3/30
- 1:45 PM
Mon, 4/06
- 1:30 PM
- 1:45 PM
Locations of Roberto Baylon Dela Cruz, MD
Baylor Scott & White Family Health Center - Richardson
1410 E Renner Rd Ste 201, Richardson, TX, 75082
6605.9mi
Directions
Call
972.234.3311
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:9:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Roberto dela Cruz, Jr., MD has joined Baylor Family Health Center at Richardson. Dr. dela Cruz is board certified in family medicine and is committed to treating the entire family. ... He offers a full spectrum of primary care services providing care for children ages five and older, as well as all adults. His special interests include preventive medicine, women's health, chronic disease management, and minor office procedures. Dr. dela Cruz earned his medical degree and completed a residency in family medicine at the University of Texas Medical Branch at Galveston. He is currently welcoming new patients and accepts most insurance plans. Baylor Family Health Center at Richardson utilizes an Electronic Health Record system allowing them to better serve their patients, coordinate care and enhance the patient experience. Baylor Scott & White Family Health Center - Richardson is a certified Level 3 Patient Centered Medical Home and most recently was awarded the Texas Physician Practice Quality Improvement Award by TMF, in partnership with Texas Medical Association and Texas Osteopathic Medical Association. He enjoys spending time with his wife and his 2 boys. View More |
| Ages Seen |
|---|
| Infants and Toddlers (ages 0-2) |
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Spanish |
| Education |
|---|
| Medical School: University of Texas Medical Branch at Galveston (2006) |
| Internship: Family Medicine, University of Texas Medical Branch - Galveston (2007) |
| Medical School: University of Texas Medical Branch - Galveston (2007) |
| Residency: Family Medicine, UTMB-Galveston (2009) |
| Residency: Family Medicine, University of Texas Medical Branch - Galveston (2009) |
| Certifications | |
|---|---|
| Family Medicine- American Board of Family Medicine | Family Medicine- American Board of Family Medicine |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (1009)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Time Care Provider spent with Patient | |
| 4.5 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (503)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Roberto Dela Cruz consistently receives exceptional praise for his attentive, unhurried approach to patient care. Patients overwhelmingly describe him as an excellent listener who takes time to thoroughly address all concerns and never makes them feel rushed, even on busy days. His communication style is frequently highlighted as a major strength—he explains medical issues in clear, understandable terms and ensures patients comprehend their treatment options before proceeding. Reviewers consistently note his compassionate, caring demeanor and genuine concern for their wellbeing, with many describing him as the best doctor they've ever had. His professionalism, knowledge, and ability to make patients feel valued and heard are repeatedly emphasized. Patients also appreciate his thoroughness in reviewing medical histories, following up personally on concerning issues, and providing excellent referrals to specialists when needed.
Patients also share
While the vast majority of reviews are highly positive, a few patients noted concerns about wait times and feeling rushed during appointments. One review mentioned a visit that felt hurried with both nurses and the doctor appearing overworked. Two other reviews specifically mentioned appointments starting late or feeling rushed during telehealth calls. One patient indicated having to wait for their appointment, though they noted this was acceptable to them. These concerns appear to be isolated incidents rather than consistent patterns in the feedback.